CEE Relays Ltd
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Tel:
+44 1753 576477
Fax: +44 1753 825661
FAQs: Problems Reading Hardware or Software Keys
There are several messages that PTW might display if it is unable to read either the hardware key ("dongle") or software key.
"Network Driver Does Not Appear to be Serving This Directory"
This message appears either because a software key has not been installed (see Installing a Software Key) or (Windows NT, 2000, XP, 7, 8 or 10) because the software key drivers have not been installed (see Network Driver Error Message). If you have a hardware key, but have accidentally selected a software key when PTW was first run, then you will need to run the REGDEL.EXE program (see Changing Between Hardware and Software Keys).
"No Network Key Server Running and no Local Hardware Key Found"
This message appears either because PTW can't read a local hardware key (a "dongle" attached directly to the back of the PC), because PTW can't read a server hardware key (a red "dongle" attached to another PC on the network) or because the correct drivers haven't been installed. Please note that if you are using a red LAN hardware key connected directly to the back of a PC (instead of via a server), then the instructions for a green (USB) or white (Parallel Port) stand-alone key must be followed.
Click on one of the following links:
I am using a hardware key (green or white local hardware key)
I am using a hardware key (red network hardware key)
I want to use a software key
These articles explain how to install the hardware key drivers. If you have already installed the hardware key drivers, then we recommend uninstalling the drivers before reinstalling them.
If these articles don't help you solve your problem, then we recommend installing the latest device drivers. These can be downloaded from the hardware key manufacturer's website. For the Aladdin hardware keys, this is https://sentinelcustomer.gemalto.com/sentineldownloads/?s=&c=End+User&p=Sentinel+HASP+HL&o=all&t=all
If you download the "Sentinel HASP/LDK - Windows GUI Run-time Installer" file, then all you need to do, is extract the ZIP file, and then run the EXE file. However, if you download the "Sentinel HASP/LDK - Command Line Run-time Installer", then you will need to extract the ZIP file, click on Start>>Run>>Browse, find the extracted file, click on Open, add " -i" (ignoring the quotation marks, but noting the space) to the end of the filename, and then click on OK. For example, if you've extracted the file into your My Documents folder, then the run dialogue box should read (including the quotation marks):
"C:\My Documents\haspdinst.exe" -i.
If you have a Glenco Hardlock key, then the latest device drivers can be downloaded from http://www3.safenet-inc.com/support/hardlock/index.aspx
Please note that the details given for downloading and installing the driver updates are followed at your own risk. If you have any questions about installing the latest device drivers from the Sentinel or Safenet websites, please contact the respective companies directly.
"Network Driver Does Not Appear to be Serving This Directory"
This message appears either because a software key has not been installed (see Installing a Software Key) or (Windows NT, 2000, XP, 7, 8 or 10) because the software key drivers have not been installed (see Network Driver Error Message). If you have a hardware key, but have accidentally selected a software key when PTW was first run, then you will need to run the REGDEL.EXE program (see Changing Between Hardware and Software Keys).
"No Network Key Server Running and no Local Hardware Key Found"
This message appears either because PTW can't read a local hardware key (a "dongle" attached directly to the back of the PC), because PTW can't read a server hardware key (a red "dongle" attached to another PC on the network) or because the correct drivers haven't been installed. Please note that if you are using a red LAN hardware key connected directly to the back of a PC (instead of via a server), then the instructions for a green (USB) or white (Parallel Port) stand-alone key must be followed.
Click on one of the following links:
I am using a hardware key (green or white local hardware key)
I am using a hardware key (red network hardware key)
I want to use a software key
These articles explain how to install the hardware key drivers. If you have already installed the hardware key drivers, then we recommend uninstalling the drivers before reinstalling them.
If these articles don't help you solve your problem, then we recommend installing the latest device drivers. These can be downloaded from the hardware key manufacturer's website. For the Aladdin hardware keys, this is https://sentinelcustomer.gemalto.com/sentineldownloads/?s=&c=End+User&p=Sentinel+HASP+HL&o=all&t=all
If you download the "Sentinel HASP/LDK - Windows GUI Run-time Installer" file, then all you need to do, is extract the ZIP file, and then run the EXE file. However, if you download the "Sentinel HASP/LDK - Command Line Run-time Installer", then you will need to extract the ZIP file, click on Start>>Run>>Browse, find the extracted file, click on Open, add " -i" (ignoring the quotation marks, but noting the space) to the end of the filename, and then click on OK. For example, if you've extracted the file into your My Documents folder, then the run dialogue box should read (including the quotation marks):
"C:\My Documents\haspdinst.exe" -i.
If you have a Glenco Hardlock key, then the latest device drivers can be downloaded from http://www3.safenet-inc.com/support/hardlock/index.aspx
Please note that the details given for downloading and installing the driver updates are followed at your own risk. If you have any questions about installing the latest device drivers from the Sentinel or Safenet websites, please contact the respective companies directly.