General Frequently Asked
Questions
If you have a question about our protection relays
or PTW software, then we have separate FAQs sections
for your query. If your question is not answered in either of these sections, or
below, then please telephone or e-mail us, and we will be able to help you.
How do I search your site?
You should find our site easy to navigate around. However, if you
have problems, please use our search page (which
includes a link to our Site Map).
Problems Opening PDF Files.
If you get an error that says "There was an error opening this
document. This viewer cannot decrypt this document", it is probably because you're
not using v5.0 or later of Acrobat Reader. Alternatively, it could be because
you have two versions of Acrobat Reader installed and your computer is trying to
use the older version.
Opening Snapshot Files
If you don't have Microsoft's Snapshot viewer, you will need to
download it from Microsoft's website (KB175274).
I would like a quote for ISA's relay test-equipment.
Please telephone or e-mail us, and we will be
able to help you.
I have a question for your Accounts Department.
Please telephone or e-mail us, and we will be able
to help you.
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